Tuesday, 4 March 2014

Agitations Against Collection of Toll Tax


The Government is not considering to review the current toll tax policy on National Highways and State Highways. Government`s attention has been drawn towards the recent agitations and complaints against collection of exorbitant toll tax/collection of toll on NHs and State highways. 

Ministry is dealing on regular basis with such issues.  Nature of Complaints and action taken thereof include –

-         Misbehaviour by the employees – After verification, the concerned employees were warned/ removed from the duty. Agencies were directed to provide proper training to employees for good behaviour.

-         Bad condition of road - Action taken for immediate repair and maintenance of road.

-         Poor maintenance of Amenities like toilets etc. – Necessary directions were issued to the Concessionaires to maintain the amenities properly.

-         Delay in toll collection at the plaza/ closure of lanes – Agencies were asked to engage efficient staff so that there may not be any abnormal delay and to keep all lanes in operation all the time. 

-         Shortage of change (coins) – Agencies/Concessionaires were asked to arrange sufficient change to avoid delay in clearing a vehicle. 

-         Overcharging - Necessary action has been taken against the Agencies found indulged in overcharging by levying penalties/ termination of contract as per Contract Provisions.

This was stated by Dr. Tushar A. Chaudhary, the Minister of State in the Ministry of Road Transport and Highways in reply to a question in Rajya Sabha yesterday.

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