The Government is not considering to review the current toll tax policy on National Highways and State Highways. Government`s attention has been drawn towards the recent agitations and complaints against collection of exorbitant toll tax/collection of toll on NHs and State highways.
Ministry is dealing on regular basis with such issues. Nature of Complaints and action taken thereof include –
- Misbehaviour by the employees – After verification, the concerned employees were warned/ removed from the duty. Agencies were directed to provide proper training to employees for good behaviour.
- Bad condition of road - Action taken for immediate repair and maintenance of road.
- Poor maintenance of Amenities like toilets etc. – Necessary directions were issued to the Concessionaires to maintain the amenities properly.
- Delay in toll collection at the plaza/ closure of lanes – Agencies were asked to engage efficient staff so that there may not be any abnormal delay and to keep all lanes in operation all the time.
- Shortage of change (coins) – Agencies/Concessionaires were asked to arrange sufficient change to avoid delay in clearing a vehicle.
- Overcharging - Necessary action has been taken against the Agencies found indulged in overcharging by levying penalties/ termination of contract as per Contract Provisions.
This was stated by Dr. Tushar A. Chaudhary, the Minister of State in the Ministry of Road Transport and Highways in reply to a question in Rajya Sabha yesterday.
